Frequently Asked Legal Questions
We collect your name, date of birth, email address, phone number and payment details. This information is used to verify your identity, process deposits and withdrawals, and communicate important account notices. We do not sell or share this data outside our payment and support networks.
Your active account data is retained while your account is open. After you close your account, transaction records are kept for 12 months for compliance and dispute resolution, then securely deleted. Withdrawal and deposit confirmations are available in your account history for download anytime.
Yes. Contact our support team with a formal data request and we will provide a copy of all personal information we hold about you within 14 days. Your request must come from the email address registered to your account or via a verified identity method.
File a dispute through our support portal with the transaction reference number and details of the issue. Our team investigates within 10 business days, verifies the payment method records and either resolves the dispute or explains why the transaction was processed correctly.
Our operations depend on local law. Players in Yogyakarta, Jakarta and other regions can access our lobby where local law permits. We follow payment processor compliance standards and maintain clear documentation of account creation, verification and transaction handling.
Payment information is encrypted and stored separately from your account profile. We use industry-standard security protocols for all transactions via DANA, OVO, GoPay and QRIS. Your wallet ID and bank details are never visible to other players or shared outside our payment network.
Contact our support team to update your email, phone number or other account details. Some information—such as your verified identity documents—cannot be deleted while your account is active but can be updated if circumstances change. Formal deletion requests are handled after your account is closed.
